Who can I speak to about a refund? March 29, 2024 20:24 Updated Refund requests can be made in person at our ticket window or via email at madriverinfo@vailresorts.com. Related articles How do I cancel or change the date of my lift ticket? What benefits are included with my lift ticket? Where can I park? How much does it cost? Where is the closest retail outlet? Where should I return my rentals?